Contact
Contact Us
We are here to help. Reach out through any of the channels below, and our team will respond as quickly as possible.
Support Email
General Inquiries & Order Support: service@luvlydoll.com
Custom Orders & Wholesale: service@luvlydoll.com
Returns & Warranty Claims: service@luvlydoll.com (include “RMA” in the subject line)
Phone
Phone: +86 21 6866 9866
Available Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Office Address
388 Lanan Road
Shanghai, 201206
China
Response Time
We aim to respond to all inquiries within 24 hours during business days. Weekend inquiries may take up to 48 hours. For urgent order-related matters, please include your order number in the email.
Business Hours
| Monday – Friday | 9:00 AM – 6:00 PM (GMT+8) |
| Saturday | 10:00 AM – 4:00 PM (GMT+8) |
| Sunday | Closed |
AI Concierge – Instant Answers
Many common questions can be answered instantly by our AI Concierge, available on every page of our website. Try asking the AI about materials, sizing, shipping estimates, or care instructions. If the AI cannot fully answer your question, it will guide you to contact our support team.
Frequently Requested Information
- Order Status: Check your email for the tracking number sent upon shipment, or reply to your order confirmation email
- Product Customization: Include the model and desired customizations in your email for a personalized quote
- Technical Specifications: Each product page includes a complete Specifications section
- Payment Questions: We accept Visa, MasterCard, American Express, PayPal, and bank wire transfers
Before You Contact Us
You might find immediate answers in these resources: