Privacy Policy

Last Updated: June 2026

1. Introduction

LuvlyDoll (“we,” “our,” or “us”) operates the website luvlydoll.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently.

2. Information We Collect

Personal Information: When you place an order, we collect your name, email address, shipping address, billing address, phone number, and payment details necessary to process your transaction.

Automatically Collected Information: When you browse our site, we may collect your IP address, browser type, device information, pages visited, and time spent on pages through cookies and similar technologies.

Communication Data: If you contact our support team or use our AI Concierge service, we collect your messages and the information you provide during those interactions.

3. How We Use Your Information

Process and fulfill your orders, including shipping and delivery coordination
Communicate with you about your order status, shipping updates, and support inquiries
Improve our website, products, and customer experience
Comply with legal obligations and prevent fraud
Send promotional communications only with your explicit consent

4. Data Storage and Security

Your personal data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including SSL/TLS encryption, firewalls, and access controls. Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Shipping carriers to deliver your order
Payment processors to complete transactions
Service providers who assist with website hosting and analytics
Legal authorities when required by law or to protect our rights

6. Cookies and Tracking

We use essential cookies for website functionality (shopping cart, login) and analytics cookies to understand site usage. You can control cookie preferences through your browser settings. Disabling cookies may affect certain site features.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing of your data
Data portability (receive your data in a structured format)
Withdraw consent at any time

To exercise any of these rights, contact us at service@luvlydoll.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes.

9. Children’s Privacy

Our website is intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that a minor has provided us with personal data, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions about this Privacy Policy or our data practices:

Email: service@luvlydoll.com
Website: https://luvlydoll.com/contact/